Delivery Information

1. Delivery	Unless otherwise indicated, purchased items will be delivered within 3-4 working days free of charge, UK mainland only Scottish Highlands and other British Islands are subject to a surcharge please contact us for a quote. Next day delivery available on orders placed before 11am at a cost of £4.99. Orders placed on a Friday before 11am for next day delivery will be delivered the following Monday (except bank holidays).
2. Bulk orders	If you are ordering more than one item, please let us know and we will arrange a bulk price for you.
3. Returns	Prime Lubricants Ltd do not supply products on a sale or return basis. This is especially so for grease cartridges due to the nature of the packaging. As a distributor Prime Lubricants Ltd can only accept product into Prime Lubricants Ltd.’s warehouse directly from the manufacturers UK Distribution Centres for resale purposes, in order for Prime Lubricants Ltd to guarantee the integrity of our product’s for the customer. For items where Prime Lubricants Ltd may at their discretion reach an agreement to accept goods back into stock, i.e. lubricants/grease kegs with tamper evident lids that remain fully intact, a charge of 25% of the total value of product will be made for administration and restocking fees. You must inform us within 14 days of receiving your goods that you wish to cancel your order. You then have another 14 days to return the goods. You will be refunded within 14 days of receiving the goods back if we are satisfied that the items have not been used or opened. Any Carriage charges paid will not be reimbursed to any degree. Please do not ask to return grease cartridges under any circumstances. Any request for return of product must be directed to sales@primelubricants.co.uk at the first instant.